Question 1

How do I connect to my VPS?

Accepted Answer

Go to "My Machines" and click on any running machine to open it. From there, use the Remote Desktop tab for a full graphical session via RustDesk, or the SSH Terminal tab for a command-line session — both run right in your browser. On the Remote Desktop tab you can also click "Open in new tab" to launch it in a separate window.

Question 2

My machine shows "stopped" — what do I do?

Accepted Answer

Machines can occasionally stop due to maintenance or resource limits. If your machine stays stopped for more than a few minutes, contact support. We monitor all servers 24/7 and most issues are resolved automatically.

Question 3

Where do I find my VPS credentials?

Accepted Answer

Go to "My Machines" and click on your machine to open it. On the Overview tab, find the Credentials section and click "Show" to reveal your SSH username, password, and RustDesk connection details. You can copy each value with one click.

Question 4

How do I upgrade my plan?

Accepted Answer

Go to "Rent New VPS" in the sidebar and pick a higher-tier plan. Your new machine will be provisioned separately. If you want to migrate data from your old machine, contact support and we'll help.

Question 5

Can I cancel my subscription?

Accepted Answer

Yes, anytime. Your machine will keep running until the end of your current billing period. Every plan comes with a 3-day money-back guarantee — if it's not for you, just ask for a refund within 3 days of your purchase.

Question 6

How do I use the SSH Terminal?

Accepted Answer

Open your machine from "My Machines" and click the SSH Terminal tab. This gives you a full command-line session directly in your browser — no external SSH client needed. You can run any command just like you would in a regular terminal. The session connects over a secure WebSocket to your VPS. This is handy for quick tasks like checking logs, reading config files, or running OpenClaw CLI commands without needing to open a full RustDesk desktop session.

Question 7

How do I reset my VPS password?

Accepted Answer

Open your machine and go to the Overview tab. In the Quick Actions section, click Reset Password. A new root password will be generated and displayed in a dialog — make sure to copy and save it immediately, as it won't be shown again. The new password takes effect right away for SSH and RustDesk connections.

Question 8

How does port forwarding work?

Accepted Answer

Port forwarding lets you expose services running on your VPS to the internet. Open your machine and go to the Port Forwarding tab, then click Add Rule. Pick an external port (30000–59999), the internal port your service listens on, and the protocol (TCP or UDP). Once created, anyone can reach your service at your server's IP address on the external port. You can enable/disable rules with the toggle and delete them anytime. There's a limit of 10 rules per machine.

Question 9

How do I access the OpenClaw Gateway remotely?

Accepted Answer

Go to "Port Forwarding" or the "Overview" tab on your machine page and click Expose OpenClaw Gateway. This creates a secure HTTPS reverse proxy and opens the Control UI in a new tab. Once exposed, the button changes to Open OpenClaw Gateway so you can return to it anytime. You can also find the link icon next to the OpenClaw rule in the port forwarding table. The first time you connect, you'll need to enter your Gateway token — see How do I find my OpenClaw Gateway token? After that, you'll go through a one-time device pairing — see How does device pairing work?

Question 10

How do I find my OpenClaw Gateway token?

Accepted Answer

The token is stored in your OpenClaw configuration file. Open the SSH Terminal tab on your machine page (or connect via RustDesk) and read it directly from the config file:cat ~/.openclaw/openclaw.json | jq '.gateway.auth.token'Note: Do not use openclaw config get gateway.auth.token — it shows __OPENCLAW_REDACTED__ because the CLI intentionally hides sensitive values. Reading the JSON file directly gives you the real token.If the file itself contains __OPENCLAW_REDACTED__ instead of a real token, it was likely corrupted by a known bug in openclaw configure. Regenerate it with:openclaw doctor --generate-gateway-tokenCopy the token and paste it into the Gateway Control UI when prompted.See also: How do I access the Gateway remotely? · How does device pairing work?

Question 11

How does OpenClaw Gateway device pairing work?

Accepted Answer

After entering your token for the first time from a new browser, OpenClaw requires a one-time device pairing for security. The Gateway generates a short pairing code and prints it in the gateway logs on your server. To see the code, use the SSH Terminal tab on your machine page or connect via RustDesk, then run:XDG_RUNTIME_DIR=/run/user/0 journalctl --user -u openclaw-gateway -n 50 --no-pagerLook for a line containing the pairing code, then enter it in the browser prompt. Once paired, your browser is trusted and won't need to pair again (unless you clear browser data or switch browsers). You can also manage paired devices from the server with openclaw devices list and openclaw devices approve <requestId>.See also: How do I access the Gateway remotely? · How do I find my Gateway token?

Question 12

What is OpenClaw?

Accepted Answer

It's a free, open-source AI assistant you can chat with from your browser. It can browse the web, send messages, manage your calendar, automate tasks. You can also connect it to WhatsApp, Telegram, or Slack if you want.

Question 13

Do I need any technical skills to set up OpenClaw?

Accepted Answer

Nope. That's literally why we built this. The whole setup takes about a minute. You sign up, open your dashboard, and start chatting. No terminal, no config files, no server management. We handle all of that.

Question 14

What kind of hosting do you use?

Accepted Answer

Every assistant runs on its own isolated cloud server. Think of it like a private VPS, but you never have to touch it. We manage the hosting, updates, backups, and monitoring so you don't have to.

Question 15

Do I get my own server?

Accepted Answer

Yes. Your assistant doesn't share resources with anyone else. It runs on a dedicated VPS that's yours alone. That means better performance and no noisy neighbors slowing things down.

Question 16

What does managed hosting actually mean?

Accepted Answer

It means we take care of everything on the server side. Deployment, security patches, uptime monitoring, automatic restarts if something crashes. You just use your assistant. The infrastructure is our problem, not yours.

Question 17

How fast is the deploy process?

Accepted Answer

Under a minute. You click a button, we spin up a cloud server, install OpenClaw, and configure everything. By the time you've poured your coffee, it's live.

Question 18

Do I need to install anything on my computer?

Accepted Answer

Nothing. Zero. It all runs in the cloud. You access your assistant through our web dashboard or through your messaging apps. No downloads, no local setup.

Question 19

How secure is this?

Accepted Answer

All traffic is encrypted. Your server is isolated from everyone else's. We don't store your conversations on our end, and we can't read them. If you're using your own API keys, those are encrypted at rest too.

Question 20

Can I choose which AI my assistant uses?

Accepted Answer

Yep. Claude, GPT, DeepSeek, Gemini. Bring your own API key and switch whenever you want.

Question 21

Do you offer enterprise plans?

Accepted Answer

We do. If you need team management, custom branding, dedicated support, or specific compliance requirements, the Business plan covers most of that. Need something bigger? Reach out and we'll figure it out.

Question 22

I already run OpenClaw on my own server. Can I migrate?

Accepted Answer

Yes. You can copy your existing OpenClaw configuration and conversation history to your new managed server. Connect via the SSH Terminal or RustDesk and transfer your ~/.openclaw directory. Once it's in place, everything picks up where you left off — and you'll stop worrying about maintaining the server yourself.

Question 23

What if I'm not happy with the service?

Accepted Answer

Every plan comes with a 3-day money-back guarantee. If it's not for you, just ask for a refund within 3 days of your purchase. No questions asked.

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